At Yovetra, we understand that travel plans may change. Please read our cancellation and refund policy carefully before confirming your booking.

1. Cancellation Requests

All cancellation requests must be submitted in writing via email or WhatsApp from the registered contact details used during booking.

2. Refund Policy

Refunds, where applicable, will be processed according to the cancellation terms shared at the time of booking. Cancellation charges may apply depending on the stage at which the booking is cancelled.

3. Cancellation by Yovetra

Yovetra reserves the right to cancel or modify any tour due to unforeseen circumstances such as natural disasters, adverse weather conditions, government restrictions, operational issues, or other events beyond our control. In such cases, refunds or alternative arrangements will be provided in accordance with our booking policy.

4. Supplier Cancellation Policies

Cancellation charges and refund amounts may vary depending on the travel services booked, including hotels, airlines, transport providers, cruises, sightseeing activities, or other third-party vendors. The applicable cancellation policy of the respective service provider will apply and will be communicated to the customer during the booking process.

5. Refund Method

Approved refunds will be credited to the original payment method used during the booking. The actual time taken for the refund to reflect in your account depends on your bank, payment gateway, or financial institution.

6. Unused Services

No refunds will be provided for any unused services, missed tours, no-shows, late arrivals, or early departures after the trip has commenced.

7. Refund Processing Time

Eligible refunds will be processed within 14 working days from the date of approval. Processing times may vary depending on banking procedures and payment service providers.

Contact Us

For any cancellation or refund-related queries, please contact the Yovetra support team. Our team will be happy to assist you with your request.